NCAA Launches Campaign on Passenger Rights

The Director General of the Nigerian Civil Aviation Authority (NCAA), Capt. Chris Najomo, has launched a nationwide awareness campaign aimed at educating travelers and airlines about their rights and responsibilities.

This initiative, led by the NCAA’s Consumer Protection Department, seeks to enhance communication between passengers and airlines while ensuring compliance with aviation regulations.

During a recent briefing at Nnamdi Azikiwe Airport, Capt. Najomo highlighted the significance of informing passengers about their entitlements. He stated, “This awareness campaign is to let passengers know their rights and obligations, and to ensure airlines uphold their duties. It’s not about always siding with passengers or airlines but ensuring fair treatment for both.”

Capt. Najomo addressed common issues faced by travelers, such as flight delays, and outlined the regulations that airlines must follow in these situations.

For instance, he noted that after two hours of delay, airlines are required to provide snacks and refreshments. After three hours, passengers are entitled to refunds, either in cash or processed online within two weeks. If a flight is delayed for four hours or more, airlines must arrange hotel accommodations for affected passengers.

He also urged airlines to promptly communicate any potential delays to passengers via SMS or other channels, emphasizing that timely notifications can significantly reduce frustration

The NCAA's campaign has already started at major airports, including Port Harcourt, and is set to expand across the country in an effort to increase public awareness ahead of the festive season.

Capt. Najomo expressed optimism for improved travel experiences this holiday season, citing the addition of several new aircraft to the fleets of airlines such as Air Peace, United Nigeria, Ibom Air, and ValueJet.